Privacy policy

01Who this policy covers

This policy describes how Sun State Digital, based in Brisbane, Queensland, handles personal information through this website and in connection with our digital marketing, website, consulting and automation services.

For privacy enquiries, contact Joshua Reti at josh@sunstatedigital.com.au. Where we handle information on a client’s behalf, the client’s own privacy notices and our agreed service arrangements may also apply.

02Information we collect

Depending on how you interact with us, we may collect:

• Your name, email address, phone number, business name and the details you include in an enquiry or project brief.
• Correspondence, service preferences, consultation appointments and information needed to deliver agreed work.
• Billing details, transaction references and payment status. Card payments are handled through payment providers such as Stripe; please do not send card details through our enquiry form or email.
• Website usage information, such as pages visited, referral sources, browser and device details, approximate location and cookie or similar identifiers.
• Information a client authorises us to access in their advertising, analytics, website or customer relationship management accounts.

Please only share information relevant to your enquiry. Avoid sending sensitive personal information through public forms. If you provide another person’s information, make sure you have authority to do so.

03How we collect and use information

We collect information when you submit a form, book a consultation, communicate with us, purchase services or provide account access. Technical information may also be collected automatically when you use our website or embedded services.

We use relevant information to respond to enquiries, arrange appointments, deliver and administer services, process payments, keep business records, improve the website, understand marketing performance and help prevent misuse.

Where permitted, we may send relevant marketing communications. You can ask us to stop marketing messages at any time using the unsubscribe option provided or by emailing us. Essential service and booking messages may still be needed.

You can choose not to provide information, but we may be unable to respond, confirm a booking or deliver a service without the necessary details.

04Forms, bookings and service providers

Our website uses GoHighLevel / LeadConnector forms and booking tools to manage enquiries, contact records and appointments. Information you submit is processed through those services. Payments made through our booking process may be processed by Stripe.

We may share relevant information with providers supporting our hosting, communications, analytics, payments and business systems; contractors involved in agreed work; professional advisers; and authorities where required or authorised by law. Providers may process technical information when their embedded tools load.

Links to external websites and social platforms are subject to those providers’ own privacy policies. A platform logo on this website does not necessarily mean its tracking technology is installed.

05Google Analytics and cookies

This website uses Google Analytics 4 to understand visits and website activity. Google’s tag may use cookies and similar technologies to measure how visitors arrive at and use the website, including pages viewed, device details and approximate location.

Our enquiry and booking tools may also use cookies or local storage for their functionality and security. Browser settings can restrict or delete cookies, although doing so may affect embedded forms and bookings.

You can read Google’s Privacy Policy and use Google’s Analytics opt-out browser add-on for supported browsers. These controls do not necessarily disable every form of technical logging or third-party functionality.

06Overseas processing

Some of our technology providers operate internationally. Information may be stored or processed outside Australia, including in the United States, depending on the provider and service used. Overseas privacy laws may differ from Australian laws.

Contact us if you need more information about the providers relevant to your enquiry or engagement. We will take the steps required by applicable law when disclosing personal information overseas.

07Security and retention

We take reasonable steps to protect personal information against misuse, loss and unauthorised access, modification or disclosure. No internet transmission or storage system can be guaranteed completely secure.

We retain information for as long as reasonably needed for the purposes described here, our service arrangements and applicable recordkeeping or legal requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to lawful retention needs and backup cycles.

08Access, correction and privacy concerns

You can contact us to request access to or correction of personal information we hold about you, request deletion, or raise a privacy concern. We may need to verify your identity. Deletion and access requests are subject to applicable legal requirements and any lawful reasons for retaining or withholding information.

Email josh@sunstatedigital.com.au with enough detail for us to investigate. We will review your request and respond within a reasonable time. If you are dissatisfied with our response, you may contact the Office of the Australian Information Commissioner, where your complaint falls within its jurisdiction.

09Changes to this policy

We may update this policy when our services, systems or obligations change. The current version will be published here with its updated date. Where required, we will provide additional notice of a material change.

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